iCentrex 3.13.0

On live: 20190704

New features

• Global contacts from MyiCentrex are now searchable
• Devices with plan extension are now searchable
• Added support for callback in queues (ACD-queue)

Fixes/Changes

• Improved search feature. 
  • Improved search speed for user with many contacts
  • More predictable search results.
• Fixed an issue where activity status would not restore after the activity has expired.
• Fixed an issue where chat input text was removed after chat window had been minimized, when commenting on a message. 
• Fixed an issue where the first incoming call after starting the desktop application would not play a ringtone.
• Match incoming calls to contacts even if the contact phone number is stored without country code.
• Fix share dropbox files on android.
• Show date and time for activities expiring tomorrow or later.
• Allow myself to be removed from exchange calendar events.
• Fixed an issue where connecting an exchange account would say 'this account is already connected'.
• Fixed an issue where sending a too large attachment with a gmail account would fail without showing an error message. 
• Fixed an issue where the text input in 'reply to' would disappear after the window had been minimized.
• Improved support for copying phone numbers from contacts.
• Improved support for reconnecting calls on iOS.
• Fixed an issue where resuming a paused call could take an excessive amount of time.

Major dependency updates
None

Apps to be updated

• Windows
• MAC
• iOS
• Android
• Web

Known issues

• Jabra Engage 75
  • Freezes up if triggering states (hang-up/parking/unparking) through the headset buttons too closely after each other.
  • Need to wait for the headset to announce the mute state before setting a new one.
  • Freezes up if hanging up an attended transfer with the headset multi-function button.
  • Hanging up an active call and answering an incoming call through the headset results in that the new call gets hung up after a couple of seconds.
  • This is due to an SDK issue where physical button events are triggered when programmatically setting states.
• Jabra Evolve 65
  • Busylight is sometimes not turned off due to a failure to lock the device in the SDK.
• Jabra Pro 935
  • Mute state gets out-of-sync sometimes
  • Sometimes gets unresponsive during call
• Jabra
  • After a hang-up in an attended transfer, you need to wait until the headset speaks before being able to make an action with the headset.
  • When switching between calls, the headset can set switch between multiple mute states before setting the final one.
  • Inserting new device so multiple devices are connected to the same application might impact the headset event emitter. The best course of action is to restart the application.
  • No support for Jabra wireless headsets connected through USB.
  • If toggling on the Jabra headset during a call, you need to wait until a new call before the headset is responding to call actions.
• Number conversion is not working on some known cases (Voicemail etc)
• Multiple step transfer is not working yet
• Mexed mobile calling a queue and then pick-up-here will show agent name/number instead of queue.